1. Introduction
Thank you for choosing Glow Music and Art Festival. We value your participation and trust. By attending or interacting with our event, either through our website or on-site, you agree to the terms outlined in this Privacy Policy, which ensures your data is handled responsibly.
2. DATA CollectED.
DATA STORAGE LOCATION:
Glow Music and Art Festival operates in multiple locations, with our primary data servers hosted in secure facilities compliant with the General Data Protection Regulation (GDPR). This ensures that your data is protected under strict privacy standards.
Registration Data
When you register on our website or sign up for event updates, we collect your username, email address, and any other information you choose to provide. You can review, edit, or delete your personal information at any time, except for your username. Event administrators have access to this information for management purposes.
Purchase/DONATION Data
For donations or merchandise, we collect data related to your transactions, including payment details and purchase history. This information is used to provide customer support, access to event materials, and to enhance your festival experience.
Support Data
If you request assistance through our support channels, your submissions are handled through secure third-party systems that comply with international privacy standards. These systems only process the data you provide with your explicit consent.
Comments
When you leave comments on our website or social media pages, we collect the information provided in the comments form, including your IP address, to help detect and prevent spam.
Contact Form
Information submitted via our contact form is sent to our support team and used solely for customer service. This data is not shared with third parties or used for marketing unless you opt in.
Google Analytics
We use Google Analytics for anonymous tracking of website usage to improve our services. If you prefer not to be tracked, you can opt out through Google’s opt-out tools.
Cases for Using the Personal Data
We use your personal data for:
- Verifying your identity during event participation.
- Providing technical support.
- Sending updates about the festival, including schedule changes or important notices.
- Monitoring account activity to prevent fraud and ensure the security of your information.
- Personalizing your festival experience.
- Ensuring smooth operation and administration of the event.
3. Embedded Content
Our website and event app may include embedded content, such as videos from YouTube or social media feeds. These third-party services may collect data about your interactions with their content. We have no control over these third-party data practices, and recommend reviewing their privacy policies.
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
We use cookies to enhance your experience on our website. These small text files store your preferences and enable certain site functions, such as retaining items in your cart or maintaining your login session. While cookies generally improve your user experience, you can disable them in your browser settings if preferred.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface
5. Who Has Access To Your Data
Your data is only accessible to Glow Music and Art Festival staff, specifically system administrators and support personnel, when necessary to provide services or support. We do not share your personal information with unauthorized parties..
6. Third Party Access to Your Data
We donWe may share limited data with trusted partners to deliver services, such as ticket validation or support. These partners are bound by strict privacy agreements and are only provided with the data necessary to fulfil their role.
7. How Long We Retain Your Data For
We retain your data for as long as necessary to provide services and support. You have the right to request deletion of your data at any time, except where it is needed for legal or administrative purposes.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
You have the right to request access to, or deletion of, your personal data. If you choose to delete your data, please note that this may impact your ability to access certain services, such as ticket support or event materials.
GDPR Rights
We adhere to GDPR standards and support the rights of European Union residents to control their personal data. For more information, please visit the EU GDPR Information Portal.
10. Third Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites, and recommend reviewing their privacy policies before interacting with them.
11. Release of Your Data for Legal Purposes
We may be required to disclose your data in response to legal requests or to protect our rights and safety. We will attempt to notify you of such requests when possible, but are not obligated to do so. Any data disclosure will be done in compliance with applicable laws.